Tata Communications Walk-In Drive on 29th Aug 2025

Walk-In Drive | Voice Call Coach Trainer / SME | Tata Communications | Chennai | 29th August 2025

Tata Communications is hiring for the role of Senior Customer Specialist – Voice Call Coach Trainer / SME in Chennai. If you have expertise in international voice processes, call coaching, training, and quality assurance (QA), this walk-in opportunity is for you!

📍 Interview Venue:
Karuna Conquest IT Park, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu – 600058

🗓 Date & Time:
29th August 2025 | 10:00 AM – 2:00 PM

👩‍💼 Contact Person: Sneha Lakshmi

💼 Job Details

• Role: Senior Customer Specialist – Voice Call Coach Trainer / SME

• Industry: Telecom / ISP

• Department: Teaching & Training

• Employment Type: Full Time, Permanent

• Work Setup: Work From Office (5 Days)

• Shift: Australian Business Hours (2:30 AM – 11:30 AM IST)

• Holidays: As per Australian Calendar

🔑 Key Responsibilities

Training & Coaching

• Design and deliver communication & accent training programs aligned with Australian English standards.

• Audit call recordings, identify strengths and weaknesses, and provide personalized coaching.

• Create tailored improvement plans for associates to enhance customer service & communication skills.

• Develop customized scripts for different call scenarios.

Call Audits & Quality

• Conduct audits for communication quality, call handling, and compliance with processes.

• Ensure consistent delivery of B2B and B2C customer service excellence.

Technical & Support Functions

• Manage field tickets, change requests, and contractor liaison.

• Perform pre/post modem checks and validate works.

• Handle proactive maintenance, emergency requests, and node health monitoring.

📌 Candidate Profile

• Education: Any Graduate

• Experience: 3 – 7 years (International Voice / Australian Voice Process preferred)

• Strong skills in:

  • International call center operations (Australian English mandatory)

  • Training & coaching

  • Quality assurance & call audits

• Excellent English communication (verbal & written).

🚀 Why Join Tata Communications?

• Opportunity to work with a global telecom leader.

• Exposure to international customer service & training.

• Excellent career growth in voice coaching & quality management.

• Professional work environment with global processes.