Tata Capital Recruiting Any Graduate for the position Customer Service Voice and Email .This position requires Any Graduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 22nd Nov 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Customer Service Voice and Email
| Company Name | Tata Capital |
| Location | Thane, Navi Mumbai, Mumbai |
| Salary Offering | ₹ 2,00,000 – 5,00,000 P.A. |
| Hiring Designation | Customer Service Voice and Email |
| Experience Required | 01-03+Years |
| Qualification | Any Graduate |
| No Vacancy | Not Disclosed |
Related Job : Work From Home : Tata Consultancy Services(TCS) Video Call Interview For Any Graduate
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Time and Venue: 23rd Nov & 24th Dec TATA Capital Financial Services I-Think Techno Campus Building | “A” 9th Floor, Zone-4 Off Pokhran Road No 2 | Thane West| Mumbai 400 607 | India
Job Role or Description
- Resolve and respond through call & email to customer requests/complaints related to various products and services Gather and analyze current and historical data from customer records to respond to service requests/complaints Follow-up with key contacts from other departments to ensure timely resolution of requests/complaints Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals Appropriately prioritize and organize tasks to meet TAT Adherence Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit &IT Identify & record root cause of each request/complaint for further analysis Regular follow-ups with customer & within department for resolution Preferred Experience- Previous experience in Complaints/Requests Management in NBFC/Bank
Company Profile Tata Capital Limited is a financial and investment service provider in India. The company is based in Mumbai and has more than 100 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.
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