Sutherland Global Services is a leading BPO and digital transformation company providing customer support, IT services, and consulting solutions worldwide.
It is known for offering strong career opportunities for freshers in international voice processes.
Job Details Table
| Category | Details |
|---|---|
| Company Name | Sutherland Global Services |
| Job Role | Customer Support Executive (International Voice) |
| Department | Customer Success & Operations |
| Employment Type | Full Time, Permanent |
| Industry Type | BPM / BPO |
| Experience Required | 0 – 1 Year (Freshers) |
| Salary | ₹3.25 – ₹4 LPA (incl. incentives) |
| Location | Navi Mumbai (Airoli) |
| Openings | 15 |
Walk-in Interview Details
| Details | Information |
|---|---|
| Dates | 26 March – 31 March 2026 |
| Time | 4:30 PM – 5:30 PM |
| Venue | Liberty Tower, Reliable Plaza IT Park |
| Area | Airoli, Navi Mumbai |
| Contact | Laiba (8097119804) |
Job Summary
| Aspect | Details |
|---|---|
| Process Type | International Voice |
| Work Nature | Customer support calls |
| Shift | 24/7 Rotational |
| Working Days | 5 days + 2 rotational offs |
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Calls | Handle international customer queries |
| Support | Provide solutions & information |
| Service Quality | Maintain communication standards |
| Customer Satisfaction | Ensure positive experience |
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | HSC / Any Graduate |
| Experience | Freshers only |
| Language | Strong English communication |
| Location | Mumbai / Navi Mumbai only |
Required Skills
- Excellent English communication
- Listening & problem-solving skills
- Confidence in handling calls
- Customer service mindset
Salary & Benefits
| Component | Details |
|---|---|
| Salary | ₹18,000 – ₹22,000/month |
| Allowance | ₹3,500 travel allowance |
| Incentives | Up to ₹2,750 |
| Benefits | Career growth, good work environment |
Role Highlights
| Aspect | Summary |
|---|---|
| Level | Fresher-friendly |
| Exposure | International process |
| Growth | BPO career growth |
| Work Type | Voice support |
Important Notes
- Only Mumbai/Navi Mumbai candidates eligible
- Must be comfortable with night/rotational shifts
- Strong English communication is mandatory
Final Insight
This is a great entry-level opportunity if you want to:
Start a career in BPO / customer support
Gain exposure to international clients
Build communication skills for future growth
