Mega Walk-in Drive at Sutherland Global Services | Navi Mumbai

 Company Introduction

Sutherland Global Services is a leading global Business Process Transformation company that delivers digital customer experience, back-office, and technology services to Fortune 500 clients worldwide. With operations across multiple countries, Sutherland is known for its employee-friendly work culture, paid training programs, and fast career growth opportunities, making it an ideal workplace for freshers and experienced professionals in the BPO industry.

 Walk-in Drive Overview

• Experience: 0 – 2 Years

• Salary: ₹2.25 – 5 LPA

• Openings: 30

• Industry: BPM / BPO

• Employment Type: Full-Time, Permanent

• Department: Customer Success, Service & Operations

 Job Location

Navi Mumbai – Airoli

 Interview Details

• Dates: 16th February – 19th February

• Time: 3:30 PM – 5:00 PM

Walk-in Venue:
Sutherland Global Services,
5th Floor, Liberty Tower,
Reliable Plaza IT Park,
MIDC Kalwa Industrial Estate,
Thane-Belapur Road, Airoli, Navi Mumbai – 400708

HR Contact: Pournima – 9820190498
(Call/WhatsApp before walking in for faster processing)

 Open Positions

1. Customer Service Executive (100% Voice)

• Handle inbound & outbound customer calls

• Resolve queries professionally

• Ensure high customer satisfaction

• Rotational US shifts | 5 days working

2. Customer Service & Sales Associate (50% Chat | 50% Voice)

• Generate sales via calls & chat

• Cross-sell & up-sell services

• Achieve sales targets & earn incentives

• Rotational US shifts | 5 days working

3. Back Office Executive (KYC)

• Non-voice backend operations

• KYC verification & documentation

• Maintain reports & records

• Rotational US shifts | 5 days working

4. Blended Process Executive (70% Email | 30% Voice)

• Email & chat support

• Handle customer calls when required

• Maintain service quality standards

• Rotational US shifts | 5 days working

5. Chat Sales Associate (Upselling)

• Chat-based international customer support

• Promote domains, hosting, SSL & web solutions

• Upsell & cross-sell services

• Recommend technical solutions

• Maintain professional written communication

• Rotational US shifts | 5 days working

 Eligibility Criteria

• HSC / Graduate (Any stream)

• Freshers & experienced candidates can apply

• Good English communication (mandatory)

• Comfortable working in US night shifts

• Must reside within 25 km of Airoli / willing to relocate within a week

• Immediate joiners preferred

Hiring Boundary: Within 25 km from Airoli (Kalyan & Panvel applicable range)

 Salary & Benefits

• Attractive salary package

• Performance-based incentives

• Paid training provided

• 5 days working (2 rotational offs)

• Travel allowances

• Career growth opportunities

• Internal Job Posting (IJP)

• International process exposure

 How to Apply

• Walk in directly to the venue with updated resume

• Contact HR before arrival for confirmation: 9820190498

Tip: Call HR once you reach the location for quick entry processing.

 Important Note:
Sutherland does not charge any fees for recruitment. Report suspicious activity to: TAHelpdesk@Sutherlandglobal.com