Sutherland Recruiting Any Graduate/Any Postgraduate for the position International Voice Process .This position requires Any Graduate/Any Postgraduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 20th August 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- International Voice Process
|Location||Chennai( Perungalathur )|
|Salary Offering||₹ 2,25,000 – 3,50,000 P.A.|
|Hiring Designation||International Voice Process|
|Qualification||Any Graduate/Any Postgraduate|
Job Role or Description
- 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
Company Profile Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.