- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
- Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of non-payment or no response
- Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with customers and escalate with client
- Assists with the cleanup of UC’s (unapplied credits), short paid invoices
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance
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Eligibility Criteria
We are looking for candidates who meet the following qualifications:- Educational Qualification: B.Com degree.
- Experience: Freshers are welcome, and candidates with up to 2 years of experience are preferred.
- Basic knowledge of accounting principles and financial processes.
- Proficiency in MS Excel and financial software tools.
- Strong analytical and communication skills.
Anonymous
Location please….