HCL Senior Analyst – Order Management (Telecom) | Walk-In Interview

Senior Analyst – Order Management (Telecom) | Walk-In Interview Senior Analyst – Order Management (Telecom) \| Walk-In Interview Company: HCLTech Location: Noida/Bangalore/Gurugram Shift: US Shift (Work from Office) Experience Required: 4+ Years in Order Management with Telecom experience Employment Type: Full Time, Permanent Company: HCLTech
Location: Noida/Bangalore/Gurugram
Shift: US Shift (Work from Office)
Experience Required: 4+ Years in Order Management with Telecom experience
Employment Type: Full Time, Permanent

About the Role

HCLTech is seeking a skilled Senior Analyst with a telecom background for an Order Management role. Join our team to manage and coordinate telecom order processes, ensuring accuracy, efficiency, and high service quality.

Walk-In Interview Details

Noida

• Location: HCL Technologies – A-8-9, Maharaja Agrasen Marg, Block A, Noida Sector 60 (nearby Metro sector 59)
• Interview Date: 25th October
• Contact Person: Preeti/Vineeta

Bangalore

• Location: ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066
• Interview Dates: 26th & 27th October
• Contact Person: Yanosh

Important: Please carry 1 Resume, 1 ID Proof, and refrain from bringing laptops, storage devices, or any electronic items.

Key Responsibilities

• Order Verification & Entry: Ensure all pre-order details are complete; validate technical and customer information.
• Customer Data Management: Confirm site readiness, customer contacts, product details, and delivery requirements.
• Order Provisioning: Complete order information, coordinate provisioning, and manage exception orders.
• Documentation & CSR: Validate Customer Service Record (CSR) data for VOIP orders and ensure order accuracy.
• Escalation & Resolution: Address fallout issues and rejections, coordinate with suppliers, and ensure successful activation.
• Reporting & Vendor Coordination: Oversee order completion, update quotes, and manage partner/vendor communications.

Skills and Qualifications

• Education: Any graduate.
• Experience: 4+ years in telecom Order Management.
• Technical Knowledge: Understanding of Telecommunications, Networking Technologies, and SFDC tools.
• Skills: Strong customer service focus, critical thinking, attention to detail, problem-solving abilities, and communication skills.
• Work Style: Team-oriented, deadline-driven, high accuracy.