Phonepe Recruiting B.Com/BBA/BMS/BA for the position Customer Experience Advisor .This position requires B.Com/BBA/BMS/BA with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 23rd Nov 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Customer Experience Advisor
| Company Name | Phonepe |
| Location | Bangalore |
| Salary Offering | Not Disclosed |
| Hiring Designation | Customer Experience Advisor |
| Experience Required | 00-03+Years |
| Qualification | B.Com/BBA/BMS/BA |
| No Vacancy | 05 |
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Job Role or Description
- Act with integrity & think customer-first in every interaction
- Handle PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Company Profile PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with.
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