Mphasis is a global IT services and consulting company providing solutions in cloud, cognitive services, digital transformation, and business process outsourcing (BPO).
The company supports clients across banking, insurance, healthcare, and technology domains, delivering high-quality customer support and back-office operations globally.
Walk-In Drive Details
| Particulars | Details |
|---|---|
| Organization | Mphasis |
| Role | US Insurance Voice / International Voice Process |
| Industry | IT Services & Consulting |
| Department | Customer Success & Operations |
| Employment Type | Full-Time, Permanent |
| Experience | 1 – 4 Years (Insurance experience mandatory) |
| Walk-In Date | 5th March 2026 |
| Time | 12:00 PM – 3:00 PM |
| Location | EON Free Zone, Cluster C, Kharadi Knowledge Park, SEZ Plot No.1, Survey No.77, MIDC, Kharadi – 411014 |
| Contact Person | Janavi Gollapalli |
| Janavi.gollapalli@mphasis.com |
Role Overview – International Voice (US Insurance Process)
| Responsibility Area | Details |
|---|---|
| Customer Interaction | Handle US customer queries via voice calls |
| Insurance Process | Work on insurance-related cases & documentation |
| Issue Resolution | Resolve customer concerns within SLA |
| CRM Handling | Update systems with accurate call details |
| Shift | Rotational shifts (including night shifts) |
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Education | Any Graduate |
| Experience | Minimum 1 year in Insurance Voice Process (Mandatory) |
| Communication | Excellent English communication skills |
| Flexibility | Open to rotational/night shifts |
Important Instructions
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Carry updated resume
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Carry valid Government ID proof
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Mandatory Insurance domain experience
