Mphasis is a global IT services and consulting company that provides technology solutions, cloud services, infrastructure support, and digital transformation services to clients around the world. The company was founded in 1998 and is headquartered in Bengaluru, India.Mphasis focuses on delivering services such as application development, IT infrastructure management, cloud computing, cybersecurity, and technical support services. The company works with clients in industries like banking, financial services, insurance, healthcare, logistics, and technology.Mphasis operates delivery centers in India, the United States, Europe, and Asia-Pacific, employing thousands of professionals who support global customers with technology and IT operations.
Technical Service Desk / Desktop Engineer – Job Details
| Category |
Details |
| Company Name |
Mphasis |
| Job Role |
Desktop Engineer / Technical Service Desk |
| Department |
IT & Information Security |
| Industry Type |
IT Services & Consulting |
| Employment Type |
Full Time, Permanent |
| Experience Required |
0 – 12 Months |
| Salary Package |
Not Disclosed |
| Job Location |
Bengaluru |
| Number of Openings |
1 |
| Education Qualification |
UG: Any Graduate / PG: Any Postgraduate |
Key Job Responsibilities
| Responsibility Area |
Details |
| Technical Support |
Respond to customer queries through calls, emails, chats, and service tickets. |
| Incident Management |
Log incidents and service requests and manage them according to ITIL guidelines. |
| Troubleshooting |
Provide Level-1 support for desktop, operating system, VPN, Exchange, and end-user devices. |
| Remote Support |
Perform remote desktop troubleshooting using support tools. |
| User Communication |
Update users on the status of their requests and close tickets after resolution. |
| Escalation Handling |
Escalate complex issues to higher-level technical teams when necessary. |
| Documentation |
Track and monitor incidents until proper resolution. |
Technical Skills Required
| Skill Area |
Details |
| Operating Systems |
Windows 7 / Windows 10 support |
| Microsoft Tools |
MS Office 2013 / 2016, Office 365 |
| Networking Tools |
Cisco VPN support |
| Remote Support Tools |
Bomgar, Citrix, Remote Desktop |
| Virtual Desktop Infrastructure |
Citrix Xen Desktop / Xen App |
| Ticketing Tools |
Incident management and service request tools |
| Hardware Support |
Printers, laptops, desktops, thin clients |
| Account Management |
Password reset and user account support |
Eligibility Criteria
| Criteria |
Details |
| Education |
Any Graduate or Postgraduate |
| Experience |
0 – 12 months |
| Communication Skills |
Good English communication with neutral accent |
| Technical Knowledge |
Basic understanding of desktop and IT support |
| Additional Requirement |
Candidate must have a valid passport |
| Joining Requirement |
Immediate joiners preferred |
Walk-In Interview Details
| Category |
Details |
| Interview Date |
12 March 2026 |
| Interview Time |
11:00 AM – 1:30 PM |
| Interview Mode |
Walk-in |
| Venue |
Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra – Pattenegere Villages, Off Bangalore-Mysore Expressway, RVCE Post, Bengaluru – 560059 |
| HR Contact |
Bhavya Periyadan |
Documents to Carry
| Document |
Details |
| Resume |
Hard copy of updated resume |
| Passport |
Mandatory |
| Educational Certificates |
Original and photocopies |
| ID Proof |
Valid government ID |
Important Notes:
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