Join Tata Consultancy Services (TCS) Walk-In on 3rd January 2025

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is conducting a Mega Walk-In Drive at its Kolkata location on 3rd January 2025. This hiring drive is for Customer Service roles, open to freshers and experienced candidates.

Mega Walk-In at TCS Kolkata Hiring for Customer Service – Process Associate (Voice/Email) on 03 Jan 2025 (Friday).

Job Summary:
Role : Customer Service – Process Associate (Voice/Email)
Experience: 2 to 5 years
Job Location: Kolkata

Venue: TATA CONSULTANCY SERVICES Gitanjali Park, Street Number 368, Action Area 2F, New Town, West Bengal, 700135
Timing: 10:00 AM to 12:30 AM

Eligibility:
– Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
– All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office

Qualifications and Criteria:
Essential:    
Graduation in any stream
Desirable:  
Prior 12 24 months experience of Customer Service & Operations Management in ANZ Utilities
Candidates who can join us within 0 to 30 days will have an added advantage.

Customer Service – Process Associate (Email):

Job Description:
Ensure successful customer support through resolution of back-office tasks
Understanding of utilities and associated market participants
The results of the analysis can be used to design targeted marketing campaigns, for example:
– Billing & Debt Explanation Handle all billing/metering queries
– Retention: Retaining existing customers (antonym: customer attrition)
– Information: Providing timely and regular information to customers
Other examples of the applications of analyses include:
– Evaluating and improving customer satisfaction
– Risk assessment and management
– Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.
Identify factors important to clients.
Handle customer complaints.
Ensure customer-based quality parameters are measured and tracked.
Manage Vulnerable/Priority customer tasks/processes in the realm of the process.
Assess customer credit and debt profile
Ensure privacy is for the customer related information / assets.

Person Specification:
Knowledge/Experience: To be able to perform the following functions:
Providing excellent customer service and resolving all-in-scope exceptions at one go.
Should be able to read & comprehend customer requests & any customer system interaction notes.
High Customer yield & influence overall customer experience

Competencies/Skills:
Strong Analytical Skills
Good Listening Skills
Excellent Math Skill
Multi-Tasking
Flexible (Willingness to work in night shift)
Experience on Microsoft Office Suite
Stable profile with previous organizations
Eye for detail

Qualifications and Criteria:
Essential:    
Graduation in any stream
Desirable:  
Prior min. 12 months experience of Customer Service & Operations Management in ANZ Utilities Industry
Overall > 2 years of experience in Service industry
Candidates who can join us within 0 to 30 days will have an added advantage.

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login.
• Step 3: Click New user (Register with us).
• Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).
• Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
• Step 6: You will receive the EP ID on your personal e-mail ID.