- Infosys hiring for Customer support skill and please walk-in for interview on 17th January 24 at Pune location.
- Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
- https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-161533
- Interview details
- Interview Time: 10 AM till 1:00 PM
- Interview Date: 5th & 6th January 24
- Interview Venue:
- Pune
- Recruitment Office Pune.
- 45-B wing Kapila Towers Dr Ambedkar Road,
- Sangam Bridge, Sangamvadi, Pune, Maharashtra 411001
- Things to remember while entering the campus:
- Please wear masks, & follow Covid protocols
- Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
- Please find below Job Description for your reference:
- Role Designation
- Customer Support Executive
- Position Summary
- Provide 1st level support on general enquiry, activation, provisioning and fulfillment queries and ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- Required skill set
- Analytical and Problem solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Time Management Skills
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
- Communication & Relationships Skills
- To deliver a first line support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
- Skills & Knowledge
- Communicate at all levels
- Ability to work across organizational and professional boundaries
- Excellent verbal and written communication skills
- High level of interpersonal skills, including active listening and understanding
- Good organizational skills and ability to prioritize workloads.
- Work to tight deadlines / service levels
- Business etiquette
- Broad knowledge of IT products, services and terminology
- Aptitude
- Identification of problems and solutions
- Analysis of data
- Presentation of technical functionality to a non-technical audience
- Working knowledge of MS Office products
- General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
- Ability to work as pat of a team or on own initiative.
- Customer focused
- Proactive
- Self-Motivated
- Patient
- Innovative
- Flexible
- Job duties and responsibilities
- To improve customer confidence, being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on call rota, providing a 24 hours, first line support service to users.
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times.
Infosys Freshers And Experienced Walk In On 17th Jan 2024
January 13, 2024
