Infosys BPM Recruiting Any Graduate for the position Service desk and customer service process .This position requires Any Graduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 15th oct 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Service desk and customer service process
|Company Name||Infosys BPM|
|Salary Offering||Not Disclosed|
|Hiring Designation||Service desk and customer service process|
|No Vacancy||Not Disclosed|
Time and Venue Time and Venue 17th October – 21st October , 10.00 AM – 12.30 PM JP Nagar Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar. Focus Tower Venue: Infosys BPM Ltd , Focus Tower Plot No.25 and 23, Konappana Agrahara Village, Electronics City.a
Job Role or Description
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates. Excellent communication skills to attend/resolve client issues on calls/chat/mail. Communication scale – CEFR :: B1, C1, C2 Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune JD2 : Service Desk Job Description:: Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates. Excellent communication skills – CEFR :: B1, C1, C2. Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH.
Company Profile Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India