Infosys BPM Walk-in on 07th – 08th June’ 2024 for Freshers and Experience

Greetings from Infosys BPM Ltd.,
We are hiring for International Customer Service Voice process at Pune location. If interested, please walk-in for interview on 7th or 8th June at Mihan Sez, Nagpur.

Note: Work location for this job role is in Pune, Maharashtra.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-182569

Things to remember while entering the campus: Please wear masks & follow Covid protocols.
Documents to Carry:

• Carry a Copy of print out your updated resume.
• Carry any one photo Identity proof (Aadhar Card /PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Job Description for your reference:
Role Designation: Process Trainee
Job Location: Pune, Maharashtra
Education Qualification: Full time graduation
Shifts: 24*7 rotational shifts
Experience required: 0 to 1 year
Process: International Customer Service Voice Process

Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.

Key Responsibilities:

• Provide first-level resolution to the customers
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Required Skills and Qualifications:

• Experience Previous experience in customer service. Experience in the telecom industry is preferred.
• Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
• Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
• Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
• Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
• Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
• Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
• Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.

Must adhere to and non-negotiables:

• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and dynamic work environment.
• Continuous learning and upskilling opportunities.

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.

Regards,
Infosys BPM Talent Acquisition Team