Infosys BPM Walk-in Interview 2026 – 100 Service Desk Jobs for Freshers | Hyderabad Interview
Infosys BPM is conducting a walk-in interview for freshers for the Technical Process Executive – Service Desk position on 24 October 2026. The recruitment drive lists 100 openings for eligible full-time graduates interested in starting a career in technical support and IT service desk operations. Selected candidates will support global clients through calls and emails, troubleshoot basic technical issues, work with ticketing tools and help resolve customer concerns. The interview will take place at Infosys STP in Manikonda, Hyderabad, while the advertised job locations are Bengaluru and Pune. Candidates must complete the mandatory Candidate ID registration and SHL assessment (AMCAT ID) before attending the interview.
Infosys BPM Walk-in Interview 2026 – Job Overview
| Job Details | Information |
|---|---|
| Company Name | Infosys BPM |
| Recruitment Type | Walk-in Interview |
| Job Role | Technical Process Executive – Service Desk |
| Department | Customer Success / Service & Operations |
| Number of Openings | 100 |
| Experience | Freshers / 0–1 year |
| Qualification | Any full-time graduate |
| Education Requirement | 15 years of formal education |
| Interview Location | Hyderabad, Telangana |
| Job Locations | Bengaluru and Pune |
| Salary | Not disclosed |
| Employment Type | Full-time, Permanent |
| Work Model | 100% Work from Office |
| Shift Schedule | 24×7 rotational shifts |
| Interview Date | Saturday, 24 October 2026 |
| Interview Time | 10:00 AM–1:00 PM |
| Contact Person | Srishti |
| Registration | Candidate ID and SHL assessment/AMCAT ID mandatory |
About Infosys BPM
Infosys BPM is the business process management arm of Infosys, providing business operations, customer support and technology-enabled services to clients across industries. Its service operations include customer experience, technical support and process management.
The Infosys BPM Service Desk recruitment drive offers fresh graduates an opportunity to begin a career in IT support and customer service. Candidates interested in troubleshooting, technical problem-solving and assisting global clients can consider this opportunity if they meet the education and registration requirements.
Infosys BPM Service Desk Vacancy Details
| Particulars | Details |
|---|---|
| Designation | Technical Process Executive – Service Desk |
| Process | Technical Support / Service Desk |
| Vacancies | 100 |
| Experience Required | Freshers |
| Qualification | Any full-time graduate |
| Formal Education | 15 years of education |
| Interview City | Hyderabad |
| Work Locations | Bengaluru and Pune |
| Work Mode | Work from Office |
| Shift Requirement | 24×7 rotational shifts |
Important: Hyderabad is the interview location, while Bengaluru and Pune are listed as the job locations. Candidates should confirm the final work location and relocation requirements during the interview.
Job Description and Key Responsibilities
The Technical Process Executive – Service Desk role involves providing technical assistance to global clients and helping resolve common IT-related problems.
Key responsibilities include:
- Providing technical support to global clients through calls and emails.
- Troubleshooting VPN connectivity issues.
- Supporting driver-related issues and Microsoft 365 (O365) applications.
- Assisting with Active Directory-related issues.
- Troubleshooting operating system and basic networking problems.
- Providing assistance with Microsoft Office and other productivity tools.
- Working with ticketing tools to log, track and manage support requests.
- Analysing technical problems and providing timely resolutions.
- Maintaining professional communication and ensuring customer satisfaction.
- Following service desk procedures and escalation guidelines.
Eligibility Criteria for Infosys BPM Freshers Jobs
| Eligibility Criteria | Requirement |
|---|---|
| Educational Qualification | Any full-time graduate |
| Formal Education | Minimum 15 years of formal education |
| Experience | Freshers |
| Degree Certificates | Must be available |
| Marksheets | Must be available |
| Technical Interest | Basic IT troubleshooting and computer knowledge |
| Communication | Good verbal and written communication |
| Shift Flexibility | Must be willing to work in 24×7 rotational shifts |
| Work Mode | Work from Office |
| Assessment | Mandatory SHL assessment |
| Registration | Mandatory Infosys Candidate ID and AMCAT ID |
Candidates should carry their degree certificates and marksheets as required by the recruitment notice. The advertisement does not provide a complete list of excluded degrees or specific percentage criteria, so candidates should confirm any additional eligibility requirements with the recruitment team.
Skills Required for the Service Desk Role
Candidates applying for Infosys BPM Service Desk jobs should develop or demonstrate the following skills:
- Basic troubleshooting and technical problem-solving.
- Knowledge of operating systems and basic networking.
- Familiarity with Microsoft Office and Microsoft 365.
- Basic understanding of VPN, Active Directory and drivers.
- Clear verbal communication and email-writing skills.
- Good analytical ability and English comprehension.
- Customer service orientation.
- Ability to work with ticketing systems.
- Flexibility to work in rotational shifts.
Infosys BPM Walk-in Interview Date, Time and Venue
| Interview Details | Information |
|---|---|
| Interview Date | 24 October 2026, Saturday |
| Interview Time | 10:00 AM–1:00 PM |
| Venue | Infosys STP |
| Address | Survey No. 210, Gate No. 2, Manikonda Village, Hyderabad – 500019 |
| Landmark | Opposite ISB College |
| Interview Building | Building No. 2, Ground Floor |
| Contact Person | Srishti |
| Job Locations | Bengaluru and Pune |
Candidates should reach the venue within the stated interview window and complete the mandatory registration and assessment before attending.
Mandatory Registration Process
The recruitment notice states that candidates must complete both the Infosys Candidate ID registration and the SHL assessment before the walk-in interview. Candidates without registration and assessment will not be considered.
Step 1: Register for an Infosys Candidate ID
- Visit the Infosys careers job list: https://career.infosys.com/joblist
- Click on Register.
- Enter all mandatory details and submit the registration form.
- After successful registration, a Candidate ID beginning with the format shown in the recruitment notice will be generated.
- Check your registered email address for the Candidate ID.
Keep the Candidate ID available for the recruitment process.
Step 2: Complete the SHL Assessment
Use the assessment registration link provided in the original job advertisement. The notice describes the assessment as a proctored test covering:
- Basic analytics.
- English comprehension.
- Writex / email writing.
Follow the assessment instructions and select Customer Service when prompted to choose a unit.
Step 3: Record Your AMCAT ID
After completing the assessment:
- Submit the assessment.
- Access your AMCAT ID through the menu at the top-right corner of the assessment screen, as described in the notice.
- Record the 15-digit AMCAT ID.
- Keep the ID ready for the walk-in interview.
Important Assessment Instructions
- Fill in all mandatory fields marked with an asterisk during registration.
- Attempt all assessment questions; the notice states there is no negative marking.
- Complete the assessment in a quiet environment.
- Use a headset or headphones for clear communication.
- Do not switch screens during the assessment.
- Avoid any behaviour that could be interpreted as malpractice.
- Follow all proctoring instructions carefully.
- Make a note of the 15-digit AMCAT ID after submission.
The recruitment notice states that candidates who clear the assessment will proceed to the Operations round.
Selection Process
Based on the recruitment instructions, the process includes the following stages:
| Stage | Details |
|---|---|
| 1. Registration | Complete Infosys Candidate ID registration |
| 2. Online Assessment | Complete the mandatory SHL assessment |
| 3. Walk-in Interview | Attend the interview at Infosys STP, Hyderabad |
| 4. Assessment Review | Candidates who clear the assessment proceed further |
| 5. Operations Round | Further evaluation by the operations team |
| 6. Final Selection | Subject to the company’s recruitment criteria |
The complete selection sequence and any additional interview rounds should be confirmed with the recruitment team.
Documents to Carry for the Interview
Candidates should prepare the following:
- Updated resume.
- Full-time degree certificate.
- Educational marksheets.
- Infosys Candidate ID.
- 15-digit AMCAT ID.
- Government-issued identity proof.
- Any additional documents requested during registration.
The job advertisement specifically emphasises the need for degree certificates and marksheets. Keep both physical and digital copies of your registration and assessment details for reference.
How to Apply for Infosys BPM Recruitment 2026
Eligible fresh graduates can apply by completing the mandatory registration and assessment steps before attending the walk-in interview.
Candidate Registration: https://career.infosys.com/joblist
Interview Date: 24 October 2026
Interview Time: 10:00 AM–1:00 PM
Interview Venue: Infosys STP, Survey No. 210, Gate No. 2, Manikonda Village, opposite ISB College, Hyderabad – 500019.
Job Locations: Bengaluru and Pune.
Candidates should ensure that their Candidate ID and AMCAT ID are ready before arriving at the interview venue.
