Here’s a golden opportunity to join Infosys BPM, a global leader in business process management! Infosys BPM is conducting a Walk-In Drive in Chennai on 23rd and 24th January 2025 to fill 100 exciting positions.
Whether you’re a fresher looking to kickstart your career or an experienced professional aiming to take the next big step, this is the perfect platform to work with one of the most admired companies in the world.
Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (Customer Support – Voice)
- Job Location: Pune
- Qualification: Customer Support- Full time Graduates
- Experience: 0 – 4 Years
Job Description: Process Executive (as per experience)
Location: Pune
Employment Type: Full-Time.
Key Responsibilities:
– Provide first-level resolution to the customers
– Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
– Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
– Build rapport with customers through active listening, effective communication, and attention to detail.
– Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
– Document and track customer interactions and technical issues in the service management system.
– Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
– Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Preferred Qualifications:
Any Graduate – Additional certifications in customer service/upskilling
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Don’t miss the chance to be a part of Infosys BPM! Walk in and secure your future with this industry leader
