Infosys BPM Walk-in Drive 2026 | Senior Process Executive – Customer Service (Hindi Mandatory) | Freshers | Bengaluru
Infosys BPM is conducting a Walk-in Drive for the role of Senior Process Executive – Customer Service (Voice Process) at its Bengaluru (Electronic City Phase II) campus. This opportunity is ideal for Commerce graduates, MBA (Finance), and M.Com freshers with 0–1 year of experience. Candidates must have excellent communication skills in both Hindi and English, while knowledge of any regional language will be an added advantage.
About Infosys BPM
Infosys BPM, the business process management subsidiary of Infosys, is a global leader in digital transformation and business process outsourcing. Operating across multiple countries, Infosys BPM delivers finance, accounting, customer service, procurement, and business support solutions to leading global organizations. The company is known for its employee-friendly culture, structured learning programs, and excellent career growth opportunities.
Job Overview
| Particulars | Details |
|---|---|
| Company | Infosys BPM |
| Job Role | Senior Process Executive – Customer Service (Voice Process) |
| Experience | 0–1 Year |
| Employment Type | Full-Time, Permanent |
| Department | Finance & Accounting |
| Industry | BPM / BPO |
| Work Mode | 100% Work From Office |
| Job Location | Bengaluru (Electronic City Phase II) |
| Openings | 10 |
Educational Qualification
| Qualification | Eligibility |
|---|---|
| B.Com (Commerce) | 0–1 year experience |
| M.Com (Commerce) | Freshers |
| MBA/PGDM (Finance) | Freshers (Commerce Background Only) |
Eligibility Criteria
- Commerce background is mandatory.
- B.Com graduates with 0–1 year of experience are eligible.
- M.Com and MBA (Finance) freshers are eligible.
- Immediate joiners or candidates with up to 30 days’ notice period are preferred.
- Excellent verbal and written communication skills in Hindi and English are mandatory.
- Knowledge of any regional language such as Gujarati, Punjabi, Telugu, Tamil, Marathi, Bengali, Malayalam, Assamese, or Kannada is an added advantage.
Key Responsibilities
- Provide customer support through voice interactions in Hindi and English.
- Resolve customer queries professionally while maintaining service quality.
- Follow company and client processes accurately and efficiently.
- Prepare reports and assist Team Leads/Supervisors when required.
- Handle multiple customer interactions while maintaining productivity.
- Explain technical and complex scenarios in a simple and customer-friendly manner.
- Work collaboratively with team members to achieve service objectives.
Required Skills
- Customer Service
- Voice Process
- Hindi Communication
- English Communication
- Problem Solving
- Customer Handling
- Multitasking
- Report Preparation
- Team Collaboration
- Verbal & Written Communication
- Basic Computer Knowledge
Work Details
| Particular | Details |
|---|---|
| Designation | Senior Process Executive |
| Job Level | 2A |
| Shift Timings | 8:00 AM – 8:00 PM (Day Shifts) |
| Week Offs | Saturday & Sunday |
| Work Mode | 100% Work From Office |
Walk-in Interview Details
| Particulars | Information |
|---|---|
| Interview Date | 21st July 2026 |
| Interview Time | 10:00 AM – 12:30 PM |
| Venue | Infosys Limited, Gate No. 2, No. 40/P-41/P, Electronic City Phase II, Industrial Area, Konappana Agrahara, Bengaluru – 560100 |
| Landmark | Between Sunik Industries and Tejas Networks |
| Contact | Infosys BPM Recruitment Team |
Documents to Carry
Candidates must bring:
- Updated Resume (mention Candidate ID at the top after online registration)
- Two Government-issued Photo ID proofs (PAN Card, Passport, Voter ID, or Driving License)
- Original academic documents:
- 10th Marks Memo
- 12th Marks Memo
- Graduation Semester-wise Marksheets
- Consolidated Marks Memo (CMM)
- Provisional Certificate
- Degree Certificate
- Smartphone with a good front camera
- Mobile charger
- Earphones/Headset for assessments
Important Notes:
- Carry a hard copy of your Government ID for security clearance.
- Laptops and cameras are not permitted inside the campus.
- Candidates should complete the online registration and mention the Candidate ID on their resume before attending the walk-in.
Why Join Infosys BPM?
- Opportunity to begin your career with a globally recognized BPM organization.
- Fixed day shifts with Saturday and Sunday off.
- Structured onboarding, learning, and career development programs.
- Exposure to global customer service operations.
- Collaborative work environment with long-term career growth opportunities.
- Opportunity to enhance communication, customer service, and business process management skills.
