Infosys BPM Recruiting for the position Customer Support Executive .This position requires B.Com/BBA/BMS/BA/BCA with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 14th June 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Customer Support Executive
|Company Name||Infosys BPM|
|Location||Hyderabad/Secunderabad, Pune, Bangalore|
|Salary Offering||₹ 2,25,000 – 4,50,000 P.A.|
|Hiring Designation||Customer Support Executive|
|No Vacancy||No Information|
Job Role or Description
- Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support
- Excellent communication skills C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
Company Profile: Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India