✈️ AO&CS Walk-In Drive – Customer Service Roles | IndiGo Airlines | Gurgaon | 25 November 2024
Looking for a career in aviation, customer service, or airline operations? IndiGo, India’s leading airline, is conducting an exclusive walk-in interview drive for freshers and experienced candidates for AO&CS (Airport Operations & Customer Service) roles at their Corporate Office, Gurugram.
This is a great opportunity to join the aviation industry and work with India’s fastest-growing airline.
📍 Walk-In Drive Details
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Company: IndiGo
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Position: AO&CS – Customer Service Roles
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Experience: 0 – 2 Years
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Location: Gurugram
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Interview Date: 25 November
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Time: 12:00 PM – 2:00 PM
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Venue: IndiGo EMAAR Capital Tower 2, Sector 26, MG Road, Gurgaon, Haryana – 122002
(Nearest Metro: Guru Dronacharya Metro Station) -
Floor: 4th Floor, Room 405
🧑💼 Available Roles (Candidate will be assessed for one):
1️⃣ Officer / Executive – AO&CS (CBTU: Centralized Baggage Tracing Unit)
🛠 Responsibilities:
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Track delayed or lost baggage using international systems like WorldTracer
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Coordinate with passengers, airports, and internal teams via calls
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Handle compensation and service recovery process
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Maintain accurate records and reporting
📌 Shift: Rotational | 5 Days Working | Work from Office
📌 Eligibility: Non-technical graduates with strong communication skills
2️⃣ Executive / Senior Executive – AO&CS (CCC: Centralized Coordination Cell)
🛠 Responsibilities:
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Passenger and flight coordination to avoid disruptions
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Handle misconnecting passengers and alternative flight arrangements
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Lead operational planning, reporting, and data management
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Coordinate with call centers, airport teams, and operations departments
📌 Shift: Rotational | 12-hour shifts including nights
📌 Eligibility: Strong communication, aviation experience preferred
🌟 Required Skills
✔ Excellent spoken & written English
✔ Customer-centric approach
✔ Problem-solving and adaptability
✔ Ability to multitask in high-pressure environments
✔ BPO or customer service experience (optional but preferred)
📌 Job Category & Type
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Role Category: Customer Success & Service Operations
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Industry: Aviation / Airlines
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Employment: Full-Time | Permanent
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Education: Any Graduate
🔥 Why join IndiGo?
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Great career growth in aviation
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Opportunity to work in corporate office operations
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Training and certification included
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Exciting work culture with travel-based role exposure
👉 Eligible candidates can walk in with their updated resume, ID proof, and passport-size photograph.
