IGT Solutions is a global Business Process Management (BPM) and technology services company that provides customer experience, digital transformation, and operational support services to clients across industries such as travel, banking, hospitality, and e-commerce.
Headquartered in Gurugram, IGT Solutions operates delivery centers across India, North America, Europe, and Asia. The company focuses on customer support, technical assistance, travel operations, and banking customer service processes.
The company is conducting a massive walk-in drive for Customer Success Associate roles in Gurugram.
Job Details – Customer Success Associate
| Category |
Details |
| Company |
IGT Solutions |
| Job Role |
Customer Success Associate |
| Department |
Customer Success, Service & Operations |
| Industry |
BPM / BPO |
| Job Location |
New Delhi / Gurugram / Delhi NCR |
| Employment Type |
Full Time, Permanent |
| Experience |
0 – 3 Years |
| Salary |
₹1.5 – ₹2.25 LPA + Incentives |
| Openings |
100 |
| Working Days |
6 Days a Week |
| Shift |
Rotational Shift |
Walk-in Interview Details
| Detail |
Information |
| Walk-in Dates |
6 March – 10 March 2026 |
| Interview Time |
10:00 AM – 4:00 PM |
| Venue |
IGT Solutions, Ground Floor, InfoTech Centre |
| Address |
Milestone 14/2, Old Delhi-Gurugram Road, Dhundahera |
| City |
Gurugram |
| Contact Person |
Swati |
| WhatsApp |
9643109925 |
Education Eligibility
| Qualification |
Details |
| Minimum Education |
Any Graduate |
| Not Eligible |
B.Tech candidates |
| Experience |
Freshers or minimum 6 months experience |
Job Responsibilities
| Area |
Responsibilities |
| Customer Support |
Handle inbound customer calls related to banking queries |
| Account Assistance |
Help customers with account details and transactions |
| Banking Services |
Provide support for debit cards, credit cards, and loans |
| Issue Resolution |
Resolve customer issues within defined turnaround time (TAT) |
| Customer Satisfaction |
Maintain high call quality and service standards |
| Data Management |
Update customer details accurately in the system |
| Sales Support |
Cross-sell banking products when required |
Required Skills
| Skill |
Requirement |
| Communication |
Good verbal communication skills |
| Computer Skills |
Basic computer knowledge |
| Customer Service |
Strong customer service orientation |
| Flexibility |
Willingness to work in rotational shifts |
Benefits
| Benefit |
Details |
| Salary |
Up to ₹2.5 LPA |
| Incentives |
Performance-based incentives |
| Career Growth |
Opportunity in banking customer support domain |
Application Process
| Method |
Details |
| Walk-in Interview |
Attend the interview between 6–10 March |
| WhatsApp Resume |
Send CV to 9643109925 |
| Contact Person |
HR Swati |
Summary:
The walk-in drive by IGT Solutions is hiring Customer Success Associates for banking customer support processes in Gurugram, offering ₹1.5–2.25 LPA with incentives for freshers and candidates with up to 3 years experience.
