IBM Released Job Openings On 01/12/2022IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for IBM Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
IBM Recruiting B.Com/BBA/BMS/BA with 00-02+years experience for Customer Service: Order to Cash. position.Complete Details for the Customer Service: Order to Cash. as follows.
Important Details :
- Location :Gurgaon
- No of Vacancies:NA
- Details of Salary: ₹ 2,50,000 – 3,75,000 P.A.
- Opening date for online Application: 01/12/2022
- Mode of application :Online
Job Description/Skills Required
- Manage billing disputes raised through tickets according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client.
- Involve the internal teams to understand the reason of error and responsible parties; gathering and validating the information provided.
- Identify problems that might arise from operations with the use of ethical procedures and professional judgment.
- Process credit notes or debit notes as per the need identified from the investigation of the case.
- Prepare summary of the case basis the documents and responses received and can present it accordingly to the designated approvers to obtain approval to issue credit or debit to customer.
- Ability to work in a highly competitive environment with stringent SLAs (CPI, KPI, GPI) in terms of timelines and overall customer satisfaction.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Adhere to quality framework module while resolving customers inquiries.
- Adhere to communication procedures, policies, and process guidelines at all times.
- Demonstrate analytical problem solving and decision-making skills.
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