AXA Global Business Services Walk-in Interview 2026: Analyst – Voice & Non-Voice | Bengaluru
AXA Global Business Services (AXA GBS) is conducting a walk-in interview for Analyst – Voice and Non-Voice positions in Bengaluru. The company is looking for customer-focused candidates with excellent verbal and written communication skills to support UK-based health insurance customers. Eligible graduates and postgraduates with experience or interest in customer service, healthcare insurance, claims processing, live chat, email and voice support can explore this opportunity. The salary offered is ₹1–4 LPA, and the job follows a hybrid work model.
AXA Global Business Services Job Details
| Particulars | Details |
|---|---|
| Company Name | AXA Global Business Services |
| Job Role | Analyst – Voice & Non-Voice |
| Designation | Team Member – Live Chat & Voice |
| Industry | Insurance |
| Department | BFSI |
| Job Location | Bengaluru, Karnataka |
| Number of Vacancies | 1 (as per listing) |
| Experience | 0–3 Years |
| Salary | ₹1–4 LPA |
| Work Mode | Hybrid |
| Qualification | Graduate / Postgraduate |
| Employment Type | Full-Time, Permanent |
| Interview Type | Walk-in Interview |
| Interview Date | 14 November 2026 |
| Interview Time | 10:30 AM – 3:30 PM |
| Shift | Rotational Shifts |
AXA GBS Walk-in Interview Date, Time and Venue
Walk-in Date: 14 November 2026
Interview Time: 10:30 AM to 3:30 PM
Company: AXA Global Business Services
Interview Venue:
AXA Global Business Services,
1st Floor, MFAR Manyata Tech Park,
Green Heart Phase IV, Rachenahalli,
Nagavara, Bengaluru – 560045.
Candidates interested in AXA GBS customer support jobs can attend the walk-in interview at the above-mentioned venue.
Job Description – Analyst (Voice & Non-Voice)
AXA Global Business Services is hiring Team Members for Live Chat and Voice Support operations. Selected candidates will assist UK-based health insurance customers with policy-related queries, claims, pre-authorizations, complaints and policy servicing.
The role involves handling customer interactions through live chat, email and voice channels while ensuring accurate information, timely resolutions and a positive customer experience.
Roles and Responsibilities
- Engage with members through live chat, email and voice support.
- Handle queries related to health insurance policies and policy servicing.
- Assist customers with claims-related inquiries and pre-authorizations.
- Manage complaints and ensure appropriate follow-up until closure.
- Support members throughout their healthcare and claims journey.
- Coordinate with internal teams to resolve complex customer concerns.
- Maintain accurate records of customer interactions and case details.
- Deliver excellent customer service while meeting quality and productivity targets.
- Handle multiple live chats simultaneously when assigned to chat support.
- Provide clear, professional and empathetic communication to UK-based customers.
Eligibility Criteria
Educational Qualification
The job listing accepts several undergraduate and postgraduate qualifications.
Undergraduate Qualifications:
- B.Com
- B.A
- B.Sc
- BBA / BMS
- Bachelor of Journalism and Mass Communication
- Bachelor of Social Work
- Bachelor of Design
Postgraduate Qualifications:
- M.Com
- M.A
- MBA / PGDM
- Master of Social Work
- Master of Human Resource Development
- Master of Design
Important Education Restriction: Candidates from technical backgrounds are not eligible. BCA, MCA, B.Tech and M.Tech candidates are excluded.
Experience: 0–3 years.
Key Skills Required
- Excellent verbal and written communication skills.
- Customer service and problem-solving abilities.
- Live Chat Support
- Email Support
- Voice Process
- Health Insurance Operations
- Claims Processing
- Policy Servicing
- Complaint Management
- Multitasking and handling concurrent chats.
- Strong attention to detail.
- Accurate documentation and case management.
- Customer-focused approach with empathy and professionalism.
- Ability to support UK-based customers.
Preferred Skills:
- Experience in healthcare or health insurance.
- Claims processing and member services experience.
- Contact centre or customer support experience.
- Knowledge of medical terminology.
- Typing speed of 40–60 WPM.
Shift Timings and Work Schedule
- Rotational shifts.
- Working hours aligned with UK operations.
- UK operating window: 8:00 AM to 8:00 PM UK time.
- Approximate Indian working window: 12:30 PM to 2:30 AM IST.
Candidates should be comfortable working rotational shifts, including late evening and night hours.
Why Join AXA Global Business Services?
- Opportunity to work with a leading UK health insurance business.
- Exposure to end-to-end health insurance operations.
- Experience in customer support, claims and policy servicing.
- Opportunity to develop communication and problem-solving skills.
- Dynamic and collaborative work environment.
- Meaningful work supporting customers through healthcare and insurance-related requirements.
Salary Details
The salary range mentioned in the job listing is ₹1–4 LPA. The final compensation may depend on the candidate’s experience, skills and interview performance.
How to Attend AXA GBS Walk-in Interview 2026
Interested and eligible candidates can attend the AXA Global Business Services walk-in interview on 14 November 2026 in Bengaluru.
Candidates should carry an updated resume and relevant educational and employment documents. The exact document checklist has not been specified in the job listing.
