Accenture Walk-In Interview 2026: 100 Customer Support – International Voice Process Vacancies in Mumbai | 10th November
Accenture is conducting a mega walk-in interview for 100 Customer Support – International Voice Process vacancies in Mumbai. The company is hiring candidates for the position of Inbound Sales Representative Associate to handle international business customer calls and chats. Candidates with 1–7 years of experience in customer service, inbound sales, or business support can apply. HSC-passed candidates with at least 1 year of experience and graduates are eligible. Selected candidates will work in rotational UK/US night shifts from the office, with a two-way cab facility subject to Accenture’s transportation boundaries.
Job Highlights
| Details | Information |
|---|---|
| Company | Accenture |
| Job Role | Inbound Sales Representative Associate |
| Process | Customer Support – International Voice Process |
| Department | Customer Success / Service & Operations |
| Job Location | Vikhroli / Airoli, Mumbai |
| Number of Vacancies | 100 |
| Experience | 1–7 Years (job description); listing shows 1–5 years |
| Qualification | Any Graduate / HSC Passed with 1 year of experience |
| Salary | Not Disclosed |
| Shift | UK / US Night Shifts |
| Work Mode | Work from Office |
| Working Days | 24×7 operations with rotational week-offs |
| Employment Type | Full Time, Permanent |
| Interview Date | 10th November 2026 |
| Interview Time | 11:00 AM – 4:00 PM |
| Interview Location | Accenture Office, Vikhroli West, Mumbai |
| Contact Person | Anamika Muralidhar |
| Transportation | Two-way cab facility within Accenture transportation boundaries |
About Accenture
Accenture is a global professional services company providing technology, consulting, operations, and business services to clients worldwide. The company works with businesses across industries to improve customer experiences and business performance. Accenture is recruiting customer support professionals for its International Voice Process to handle inbound business customer enquiries, provide product and billing support, and identify sales and customer retention opportunities.
Job Description – Customer Support International Voice Process
Accenture is hiring Inbound Sales Representative Associates for its International Voice Process in Mumbai. The selected candidates will handle inbound calls and chats from business customers, providing support for billing, payments, account management, products, services, devices, and retail-related enquiries.
The role involves resolving customer issues, maintaining accurate customer records, identifying upselling and cross-selling opportunities, and delivering a high-quality customer experience. Candidates should have excellent English communication skills, customer service abilities, and the flexibility to work in UK/US rotational night shifts.
Key Responsibilities
- Handle inbound voice calls from international business customers.
- Respond to customer enquiries related to billing and payments.
- Provide account management and product support.
- Assist customers with handset and device-related issues.
- Handle retail-related customer enquiries.
- Diagnose customer problems and provide appropriate solutions.
- Resolve customer issues efficiently and minimize service disruptions.
- Identify upselling and cross-selling opportunities.
- Recommend relevant products and services based on customer requirements.
- Support customer retention and revenue growth.
- Maintain accurate records of customer interactions in CRM systems.
- Manage call handling, system navigation, and documentation simultaneously.
- Deliver professional customer service and maintain customer satisfaction.
Eligibility Criteria
- Any graduate can apply.
- HSC-passed candidates with at least 1 year of experience can also apply.
- Experience range mentioned in the detailed job description: 1–7 years.
- The Naukri job overview separately mentions 1–5 years.
- Experience in customer service, inbound sales, or business support is preferred.
- B2B customer support experience is an advantage.
- Contact centre or international voice process experience is beneficial.
- Excellent verbal communication skills are required.
- Ability to handle international business customers professionally.
- Flexibility to work in UK/US night shifts and rotational week-offs.
Educational Qualification
- Any Graduate.
- HSC Passed candidates with a minimum of 1 year of experience can apply.
Required Skills
- International Voice Process
- Inbound Customer Support
- Inbound Sales
- B2B Customer Service
- Business Customer Support
- Billing and Payment Support
- Account Management
- Product and Service Support
- Customer Retention
- Upselling and Cross-Selling
- CRM Systems
- Call Handling
- Excellent English Communication
- Customer Relationship Management
- Problem-Solving Skills
- Multitasking
- Documentation and Data Accuracy
Shift Timings and Work Location
Shift Timings: UK / US rotational night shifts.
Work Schedule: 24×7 operations with rotational week-offs.
Work Mode: Work from Office.
Work Locations: Vikhroli – MDC2 and Airoli – MDC7, Mumbai.
Salary and Benefits
The salary for the Customer Support – International Voice Process role has not been disclosed in the job advertisement.
Transportation Benefit:
- Two-way cab facility will be provided.
- Pick-up and drop locations must fall within Accenture’s transportation boundaries.
Accenture Walk-In Interview Details – Mumbai
<text>Walk-in Interview Date: 10th November 2026</text>
| Particulars | Details |
|---|---|
| Interview Date | 10th November 2026 |
| Interview Time | 11:00 AM – 4:00 PM |
| Company | Accenture |
| Position | Inbound Sales Representative Associate |
| Process | International Voice Process |
| Interview Venue | Accenture Office |
| Gate Number | Gate No. 3 |
| Building | MDC2B, Ground Floor |
| Location | Godrej Boyce Complex |
| Address | Off LBS Marg, Vikhroli West, Mumbai, Maharashtra – 400079 |
| Contact Person | Anamika Muralidhar |
| Job Locations | Vikhroli and Airoli, Mumbai |
Documents to Carry for the Interview
Candidates should carry the following documents:
- Updated resume.
- Recent passport-size photographs.
- Valid government-issued photo ID.
- Educational qualification certificates.
- Previous employment and experience documents, if applicable.
- Relevant salary documents, if available.
How to Attend the Accenture Walk-In Interview
Interested and eligible candidates can attend the Accenture walk-in interview directly at the Mumbai office on 10th November 2026.
- Prepare an updated resume highlighting customer support, international voice, inbound sales, or B2B experience.
- Carry your educational certificates and identity proof.
- Reach the Accenture office at Vikhroli West between 11:00 AM and 4:00 PM.
- Mention the International Voice Process – Inbound Sales Representative Associate role when attending the interview.
- Contact Anamika Muralidhar for recruitment-related clarification, if required.
