WNS Walk-in Interview 2026 – Assistant Manager Operations Job in Pune | 28–30 October

WNS Holdings is conducting a walk-in interview for the Assistant Manager – Operations position in Pune from 28 October to 30 October 2026. This opportunity is suitable for graduates with 5–10 years of experience, particularly professionals with a background in life insurance, annuities, group pension products, and contact centre operations. The selected candidate will be responsible for managing a team of 8–10 employees, training new recruits, monitoring service delivery and quality, handling process-related queries, and driving operational improvements.

WNS Walk-in Interview 2026 – Job Overview

Company Introduction: WNS Holdings

WNS Holdings is a business process management (BPM) company that provides operational support and business services to clients across industries. Its work includes process management, customer operations, analytics, and specialised services for sectors such as insurance and financial services. WNS focuses on operational efficiency, service quality, process improvement, and customer outcomes.

Job Description: Assistant Manager – Operations

The Assistant Manager – Operations role at WNS involves managing a team, ensuring service delivery standards, supporting employee development, and improving process efficiency. The selected candidate will act as a key link between the operations manager and team members while ensuring that quality, productivity, and reporting requirements are met.

Key Responsibilities

• Manage and guide a team of approximately 8–10 full-time employees.
• Take end-to-end responsibility for the assigned process.
• Train new recruits and support ongoing process learning.
• Ensure service delivery parameters and agreed service-level targets are achieved.
• Provide timely feedback on errors and conduct quality checks.
• Analyse errors, identify recurring issues, and recommend corrective actions.
• Respond to process-related queries and identify team training requirements.
• Ensure reports are accurate and submitted to the delivery manager on time.
• Drive process improvement initiatives to improve productivity and efficiency.
• Develop domain knowledge through process training and accreditation.
• Work toward achieving 50% productivity within six months of joining the process.
• Promote awareness of ISMS and ISO policies within the team and maintain required documentation.
• Handle team-related activities in the delivery manager’s absence.
• Support process migration through remote or onsite training, as required.

Eligibility Criteria for WNS Assistant Manager Jobs

Educational Qualification

• Any graduate from a recognised university.

Experience Requirements

• The job listing advertises an experience range of 5–10 years.
• Mandatory experience in annuities, life insurance, and group pension processes is specified.
• Experience in contact centre management is required or strongly relevant to the role.

Required Skills

• Strong verbal and written communication skills.
• Team management and employee development.
• Process training and performance monitoring.
• Quality checks, error analysis, and reporting.
• Logical reasoning and analytical problem-solving.
• Process improvement and productivity management.
• Understanding of life insurance, annuity, and group pension products.
• Ability to handle process migration and knowledge transfer.

Salary and Benefits

The salary for the WNS Assistant Manager – Operations position has not been disclosed in the supplied job listing. Candidates should confirm the salary range, incentives, benefits, shift requirements, and other employment conditions with the recruitment team during the hiring process.

WNS Walk-in Interview Date, Time and Venue

Important: The listing mentions a separate job location at Magarpatta City, Hadapsar, Pune. Candidates should contact the recruiter or verify the interview venue before travelling.

Documents to Carry for the Interview

Candidates attending the WNS walk-in interview should prepare the following documents:

• Updated resume or CV.
• Educational certificates and mark sheets.
• Government-issued photo ID.
• Recent passport-size photographs, if required.
• Previous employment or experience letters.
• Recent salary slips, if applicable.
• Relevant insurance process training or certifications, if available.

This is a suggested checklist; candidates should confirm any specific document requirements with the recruiter.

How to Apply for WNS Recruitment 2026

Interested candidates can attend the walk-in interview for the Assistant Manager – Operations position in Pune.

1. Update your resume with relevant experience in insurance operations, annuities, group pensions, and contact centre management.
2. Highlight team-handling experience, process training, service delivery, quality checks, and process improvement achievements.
3. Review the interview dates and timings.
4. Contact Candice to confirm the interview venue and any additional instructions.
5. Attend the walk-in interview between 28 October and 30 October 2026, from 11:00 AM to 2:00 PM.
6. Carry your resume, educational documents, and employment records.