HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
Summary Vacancy Details:
- Job Role: Account / Relationship Management – Voice / Blended
- Qualification: Any Graduate
- Experiene: 03-08 years
- Location:Noida, Delhi / NCR
- Salary:Not Disclosed
Time and Venue:
Job description
Role & responsibilities
- To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
- To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the
customers to use the Digital mediums for their banking transactions/ needs, while keeping a
“window’ to talk to the bank whenever customer needs. - Responsible for meeting the scorecard targets and portfolio benchmarks set and that all
guidelines and regulatory requirements are followed.
So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Job responsibilities
Customer Engagement
Achievement of portfolio parameters
Sales
Interaction Quality
Audit and Service Quality
MIS Reporting
Preferred candidate profile
Excellent Communication Skills
Min 2 years of experience into sales and services and preferably HNI clients handling
