HDFC Bank Walk-In Interview 2025 | Virtual Care – Customer Care Officer | Shillong – 7th October
HDFC Bank is conducting a Walk-in Interview in Shillong for the role of Officer – Customer Care (Virtual Care Department) on 7th October 2025 (Tuesday). This opportunity is ideal for female graduates (0–3 years of experience) looking to build a career in customer care and virtual banking services.
📅 Date: 7th October 2025 (Tuesday)
⏰ Time: 10:30 AM – 1:30 PM
📍 Venue: HDFC Bank, Shillong IT Park, Umsali, East Khasi Hills, Shillong, Meghalaya
📞 Contact: Dipanwita Banerjee – 8910968350
Job Role – Officer Customer Care (OCC)
- Delivering consistent and competent customer service as per bank standards
- Handling service levels, call response time, and quality parameters efficiently
- Zero-defect processing of all customer requests (including hotlisting of lost cards)
- Ensuring accurate and timely resolutions within defined TATs
- Adhering strictly to audit and compliance guidelines
Eligibility & Requirements
✅ Education: Any Graduate
✅ Experience: 0–3 years (freshers can apply)
✅ Preferred Candidates: Female candidates only
✅ Skills Needed:
- Strong communication skills
- Ability to manage customer queries efficiently
- Good problem-solving and service orientation
Why Join HDFC Bank?
🌟 Be part of India’s leading private sector bank
🌟 Career growth opportunities in customer service and banking operations
🌟 Exposure to virtual care & digital banking support roles
🌟 Permanent employment with long-term stability
Job Details
- Role: Customer Retention – Voice/Blended
- Industry: Banking & Financial Services
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Category: Customer Care / Virtual Banking
Final Thoughts
This is a golden opportunity for female graduates in Shillong to begin or advance their career with HDFC Bank in the Virtual Care Customer Care Department. If you are customer-focused and passionate about building a banking career, don’t miss this walk-in interview.
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