HCLTech Mega Walk-in | Telecom Order Management (US Shift) | Bangalore | 9th March | Any Graduate
🚀 Kickstart Your Career with HCLTech! HCLTech is conducting a Mega Walk-in Drive for Telecom Order Management (US Shift) roles. If you are looking for an opportunity to work in a dynamic and fast-paced environment, this is your chance!
🔹 Job Details:
- Company: HCLTech
- Role: Telecom Order Management Executive
- Experience:2Â –Â 5Â years
- Qualification: Any Graduate
- Location: Bangalore
- Shift: US Shift (Night Shift)
- Work Mode: Work from Office
📅 Walk-in Details:
- Date: 9th March 2025
- Time: 10:00 AM – 2:00 PM
- Venue: HCL Technologies Limited 8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066
Order Management & Telecom Experience is Mandatory
Job Role: Order Management
Key skills: Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, , Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning
Responsibilities include:
- Order verification (OVC) and Order Entry
- Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
- Validate technical/site
- Data gathering and order verification with the customer to include:
- Customer name and technical and site contacts, site readiness
- Products ordered, product intervals and customer delivery date requirements
- Review order status communication plan
- Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
- Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
- Reserve the appropriate telephone numbers
- Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
- Update and complete order information
- Submit order to provisioning
- Fallout / Exception Order Management:
- Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
- Escalate to supplier organizations on orders requiring action
- Confirm that all pre-work activities related to activation are complete
- Coordinate test and install
- Scheduling activation
- Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
- Provide senior level support for escalated orders, high visibility clients, and high revenue orders
- Responsible to update the price impacting quotes for change orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
- Provide vendor partner oversight
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Ensure order completion, Validate order sent to billing
Mandatory Qualifications:
- Any Degree or Postgraduate in any discipline
- Telecom Order Management experience mandatory
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong written, verbal and collaboration skills.
