HCLTech Walk-in Drive – Hiring Senior CSR (International Process) | Noida | 6th-7th February
📅 Date: 6th February – 7th February 2024
⏰ Time: 11.30 AM – 5.00 PM
📍 Location:A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)
HCLTech is hiring Senior Customer Service Representatives (CSR) – International Process through a walk-in drive. If you are an experienced professional or a fresher with excellent communication skills, this is a great opportunity to join one of the top IT services companies.
Job Role: Senior CSR (International Process)
✅ Qualification: Any Graduate
✅ Experience: 1-5 years
✅ Location: Noida
Job description
Unlock New Career Heights International Senior Customer Service Representative Role Open at HCLTech!
HCLTech is Hiring for Blended Process
Job location – Noida
Process – Blended (30% Voice & 70% Email)
5 days working
Fix Sat-Sun Off
Both Side cabs
Work Mode – WFO
EMPLOYMENT TYPE: FULL TIME
JOB SUMMARY
The CSR Agent will be the point of referral for all transaction-based customer issues. This role will be responsible for complete, accurate and timely resolution of customer requests.
Essential Duties and Responsibilities
- Managing calls and customer service inquiries, make outbound wherever required
- Identifying and assessing customers needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Required Profile & Experience:
- Good fluency in English – both written and spoken
- Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
- Graduate must in any stream.
- Experience required 1-5 years from International background only (Voice/Blended).
- Candidate should be comfortable to work at Night shifts or Australian shifts
Note:- Shifts timings would be fixed
Interested candidates can share their resumes on aman.a@hcltech.com
