Exciting Career Opportunity at HCLTech!
HCLTech is conducting a Mega Walk-In Drive from 11th to 13th February 2025 for the International Voice Process. If you are a fresher looking for a rewarding career in a leading multinational IT services company, this is your chance!
🔹 Job Details
âś… Company: HCLTech
âś… Position: International Voice Process
âś… Qualification: Any Graduate (Freshers Welcome)
âś… Experience: 00Â year (Freshers Preferred)
✅ Job Location: Noida, Ghaziabad
✅ Walk-in Dates: 11th – 13th February 2025
âś… Time: 11.00 AM – 2.00 PM
âś… Venue: HCL Technologies: – A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
🏆 Why Join HCLTech?
âś” Competitive salary & incentives
âś” Opportunity to work in a global MNC environment
âś” Excellent career growth & learning opportunities
âś” Dynamic and supportive work culture
Job Description – Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Contact Person- Priyanka Shastri
(Priyanka.shastri@hcltech.com)
