HCL Mega Walk-In Drive | International Voice Process | Freshers | Customer Support Executive
🚀 Kickstart Your Career with HCL!
HCL is conducting a Mega Walk-In Drive for freshers to join as Customer Support Executives (International Voice Process). If you have excellent communication skills and are looking for a career in customer support, this is your chance to work with a global IT leader!
đź“… Walk-In Date: 28th February 2025
⏰ Time:  11.00 AM – 2.00 PM
đź“Ť Location: HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
💼 Position: Customer Support Executive – International Voice Process
🎓 Eligibility: Freshers, Graduates in any stream
Job Description – Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Contact Person- Priyanka Shastri
(Priyanka.shastri@hcltech.com)
đź“Ś How to Apply?
Walk in directly with your updated resume and relevant documents. Don’t miss this opportunity to start your career with HCL!
🎯 Join HCL’s dynamic customer support team – Attend the Walk-In Drive on 28th February!
