HCLTech Mega Walk-In Drive | 13th February 2025 | Freshers | International Voice Process
📢 Kickstart Your Career with HCLTech! If you are a fresher looking for an exciting opportunity in an MNC, don’t miss this Mega Walk-In Drive for the International Voice Process at HCLTech.
🔹 Company: HCLTech
🔹 Job Role: International Voice Process
🔹 Job Type: Full-Time
🔹 Experience: Freshers
🔹 Education: Any Graduate / Undergraduate can apply
🔹 Location:HCL Technologies: – A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
đź“… Walk-In Date: 13th February 2025
⏰ Interview Time: 11.00 AM – 2.00 PM
Why Join HCLTech?
âś… Competitive salary and benefits
âś… Opportunity to work in an international environment
âś… Career growth and skill development
âś… Dynamic work culture
Job Description – Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Contact Person- Priyanka Shastri
(Priyanka.shastri@hcltech.com)
