HCLTech Mega Walk-In Drive for Voice & Customer Service – Freshers & Experienced
📅 Date: 17th March – 19th March 2025
⏰ Time: 11:00 AM – 2:00 PM
📍 Location: HCL Technologies: – A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301
🎓 Eligibility: Freshers & Experienced – Any Graduate
💼 Profile: Voice, Customer Service
Job Description – Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Contact Person- Priyanka Shastri
(Priyanka.shastri@hcltech.com)
