HCLTech Mega Walk-in Drive | Healthcare Voice | Any Graduate Freshers | 18th – 19th February 2025
Looking for a career in healthcare services? HCLTech is conducting a mega walk-in drive for the role of Healthcare Voice. This opportunity is open to any graduate freshers who are interested in pursuing a career in the healthcare industry with a focus on voice-based customer support. If you’re looking to work with a leading global IT services company, don’t miss out!
Walk-in Drive Details
đź“… Date: 18th – 19th February 2025
đź“Ť Location: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.
🎓 Qualification: Any Graduate (Freshers)
đź’Ľ Role: Healthcare Voice
đź“ť Experience: Freshers are welcome
Interview Time :Â 11:30AM – 2PM
Contact HR: Shinaz/ Judith.
ESSENTIAL RESPONSIBILITIES:
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
SKILLS AND COMPETENCIES:
- Strong verbal and written communication skills
- Focus on delivering a positive customer experience
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multitask.
- Ability to contribute to the process through improvement ideas.
- Analytical and problem-solving skills on the process.
- To use sound judgment and take decisions.
Rounds of interview:
HR Screening, Versant Test and Operations Interview
Laptops are not allowed in the campus.
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary – Best in industry
6. Shift – Flexible with any shifts (Night)
