HCL Walk in Drive on 3rd and 4th Feb,24 Financial Service Manager- Telecom Background/ BPO IT Industry.The Financial Service Manager (FSM) is the de facto expert for the Billing Operations and provides the financial consulting and financial services liaison between the Customer and other Verizon organizations to govern the overall financial relationship related communications for their customers for all non-technical enquiries raised within Verizon. The FSM is responsible for the day-to-day management of billing related activities and may perform as a Primary or Secondary contact for assigned Customers.
Responsibilities include – There are two (2) levels of FSM roles and responsibilities as designated below:
Medium Skilled FSM:Responsible for monitoring/supporting the resolution of all non-technical Service Requests and own the communication with the Customer on progress and conclusion. Monitor and progress debt related issues, providing credit notes where required.
Be aware of account activities. Demonstrate good understanding of Customer’s business and their service expectations and billing strategy.
Support enrollment of Customer on VEC billing and care.
Ensure relevant Customer files and database records are regularly validated and maintained with correct information by the appropriate teams.
Provide input to quick reference cards and Global Service Plans with regards to any billing related information and processes.
Critical member of the Account team led by the Service Program Manager (SPM), the FSM will be expected to support the activities of the SPM with respect of the billing activities of their accounts.
Be involved in the development, implementation and maintenance of billing flows or hierarchies ensuring the Customer is installed and/or integrated to the appropriate Verizon Business billing platforms.
First Invoice review for new services enabled for Customers.
Serve as account team Subject Matter Expert (SME) on complex Customer contracts billing for assigned Customer base
Proactive review (where contracted) to initiate and manage credit requests and postings for Customers.
Assist in the development of policies and practices to improve department efficiency.
High Skilled FSM:The High FSM is the de facto expert for the Billing Operations and related communications for global integrated deals characterized by high revenue (~$15m per annum or more) and complex delivery. The role provides broader Financial Management governance for larger scale accounts to include direct interaction with higher level client personnel. The role requires continuous engagement with a larger number of internal stakeholders across multiple functions and regions with increased exposure to the Executive level. The High FSM responsibilities include the Medium FSM responsibilities in 7.2.1 as well as the following:
Provision of budget forecasting plans to Customers by including forecast vs. actuals trends and tracking against plan
Contribution to Revenue Analysis activities especially in terms of revenue actuals and pipeline for account P&L review purposes (Internal exercise normally required on PMO accounts)
Set-up, maintenance and optimization of often complex billing hierarchy for Customers which implies thorough understanding of Customers IT procurement / Accounts Payable policies
Review of Financial Management Processes with Customers by including the documentation of the billing protocol procedure with version control
Support of complex invoice formatting requiring detailed knowledge of delivered services and products, inventory and Customer procurement policy and subject to changes over the time
Operational supervision of auxiliary FSMs assigned to the account as part of the global financial management support model.
