HCLTech is conducting a Walk-In Interview Drive for experienced professionals in the International Banking Voice Process. Candidates with team handling experience in BPO/Customer Service domains are invited to attend.
Job Details
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Role: Team Lead – International Banking Voice Process
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Experience: 4 – 7 Years
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Team Lead Experience: Minimum 1–2 Years (Mandatory)
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Job Location: Sholinganallur, Chennai
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Industry: Banking / BPO / Customer Service
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Employment Type: Full Time, Permanent
Walk-In Interview Details
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Dates: 12th & 13th February 2026
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Time: 11:00 AM – 3:00 PM
Interview Venue:
HCLTech AMB 6,
8, South Phase, MTH Road,
Ambattur Industrial Estate,
Ambattur, Chennai – 600058
Work Location:
HCLTech Elcot SEZ, Sholinganallur, Chennai
Job Summary
We are seeking an experienced Team Lead to manage an International Banking Voice Process team, drive performance metrics, and ensure high-quality customer interactions.
Key Responsibilities
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Lead, coach, and motivate customer service teams
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Monitor KPIs: Service Level, FCR, CSAT
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Ensure adherence to quality standards & SOPs
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Handle customer escalations
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Drive process improvements
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Analyze performance reports & provide insights
Eligibility Criteria
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Bachelor’s Degree (Any Discipline)
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1–2 Years Team Lead / Supervisory experience
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Voice process / BPO background preferred
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Excellent English communication
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Strong leadership & problem-solving skills
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Ability to manage multiple priorities
HR Contact
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Sanjay
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Vinoth Kumar
