HCL Technologies Recruiting B.Com for the position Service Desk Analyst .This position requires B.Com with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 27th July 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Service Desk Analyst
| Company Name | HCL Technologies |
| Location | Nagpur |
| Salary Offering | ₹ 1,75,000 – 2,75,000 P.A. |
| Hiring Designation | Service Desk Analyst |
| Experience Required | 00-01+Years |
| Qualification | B.Com |
| No Vacancy | NA |
For screening and further process please drop your CV @ JABLOON.MURMU@HCL.COM / 8294702303 / Aman aman.a@hcl.com 9911137500 / Shivangi shivangi.sh@hcl.com 9711413994 /
Job Role or Description
- – Provide Level 1 support by following documented SOP’s and knowledge articles to retail and wholesale sites for technical issues related to: – Point of Sale machines – Pinpad – Pump, Card reader – Network connectivity, Carwash systems etc. – Work within ticketing systems to adequately document all work performed. – Create a ticket in the ticketing system and proceed with resolution basis documented – knowledge articles – Resolve tickets through phone contacts as well as Chat & email Desired Candidate Profile – Experience with Microsoft Office 365 applications including Word, Excel – Prior experience of working in technical support desk – Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions. – Well organized, detail oriented, and able to work without close supervision – Willing to work in rotational shifts – Immediate Joiners are preferred
Company Profile HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
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