HCL Technolgies Established in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers.
Vacancy Details:
- Job Role: Voice / Blended
- Qualification: Graduation Not Required
- Experience: 00-01 years
- Location: Noida
Time and Venue:
Job description
Eligibility Criteria
Experience: Fresher & experienced both can apply. (Must have excellent English communication)
Qualification: Any Undergraduate / Graduate (Note: Regular students pursuing graduations will not be entertained.)
Shifts – 24*7 (rotational shifts) / US shift
Process– Voice Customer Support
Working days Any 5 days in a week
Job Description:
i. Complaint Management.
ii. Solving Customer queries.
iii. Using process knowledge in replying to customers.
iv. Maintaining quality standards.
v. Effectively meeting the SLA parameters as set
vi. Ensuring data security – proprietary data of customers
vii. Meeting SLAs & maintaining Quality Standards
Other Information
* There is no cab restrictions for female candidates.
* Cab zones for freshers/exp male candidates – within 20km only.We are not hiring any of the male candidate beyond 20km boundary.
*BA.LLB or Law background candidates are not eligible for this role.
Perks & Benefits
- 5 days working
- Both side cabs
Concern Person – Aman Chhabra (mention the recruiter’s name on top of the resume)
Note:
- Candidate needs to carry hardcopy of Resume, ID Proof & Smartphone.
- DO NOT carry any Charger, Pen-drive & Laptop or any storage device.
Feel free to refer your friends or colleagues for the openings.
