HCL Tech Mega Walk-In Drive for International Voice Process – 17th to 19th March 2025
Looking for an exciting career in customer service and international voice process? HCL Tech is conducting a Mega Walk-In Drive for International Voice Process roles from 17th to 19th March 2025. If you are a graduate from any stream with strong communication skills, this is a great opportunity to work with a globally recognized IT and BPO company.
Job Details:
🔹 Company: HCL Tech
🔹 Role: International Voice Process
🔹 Job Type: Full-Time
🔹 Experience: 1 – 5 years
🔹 Education: Any Graduate
🔹 Location:HCL – AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058
🔹 Salary: Competitive with Incentives & Night Shift Allowance
🔹 Walk-In Dates: 17th to 19th March 2025
🔹 Walk-In Time: 12:30 PM to 2:30 PM
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Minimum 12th is mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
🚀 Don’t miss this opportunity to start or advance your career in international customer service with HCL Tech!
