- HCL MEGA WALKIN Drive for Order Management.
- Background – . Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, Billing, Cash Apps, Sales Order Management, Order Fulfilment, Supply Chain, SCM
- Interested candidates may Walkin on below address
- Candor Tech Space Tower
- 11, 1st Floor, Sector 21
- Dundahera Village
- Gurugram, Haryana 122022
- Date 14th Jan 2024
- Contact Person – Rohit Abraham Roy
- Experience – 1 to 4 Years
- Hike – 30% on last CTC (as per the budget)
- Designation – Analyst
- Carry two copies of resumes.
- Working Location Gurgaon
- Cab Facility – Yes
- Shifts – US
- WORK FROM OFFICE
- Job Role: Order Management
- Order Management Experience – MUST HAVE
- Job Summary:Organization Segment:Order Entry, Order Validation, Managed Services – All ProductsBusiness Group/Unit:Order ManagementScope:Order Management Executives for B2B customers of Telecom Wired network primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold. MSIM coordinates, plans, schedules and monitors Managed Services activation at the Customer siteMain Responsibilities:Main areas in which the role holder must produce results in order to achieve the purpose of the role. They start with a verb and describe the end results rather than duties or activities or broad, vague statements.
- Coordinate and lead kick-off call with the Client Business account team, Customers, and respective engineering resources.
- Update all appropriate information at the Managed Services project and Customer level in ESP (Enterprise Solution Platform).
- Ensure Managed Services Order Forms (MSOFs) are submitted under the appropriate ESP (Enterprise Solution Platform) project.
- Develop a communication plan with the Managed Services joint project team and sets expectations as to the roles and responsibilities of each of the team members for all phases of the Managed Services project.
- At the conclusion of the planning phase, provide documentation to the Managed Network Solutions Operations (MNSO), which outlines the Customer specific procedures for outage notification, special handling, and escalation for all new Customer networks.
- Lead weekly Managed Services project status calls with all Managed Services project team members.
- Manage changes within the Managed Services project, informing the Customer of the potential impact of the change and possible implementation strategies.
- Secure, if necessary, any Managed Network Service Order exception requests for a site or device that does not follow standard Managed Service Operations (MSO) guidelines for site acceptance.
- Coordinate the scheduling of all Customer site specific tasks (site surveys, WAN (Wide Area Network) activation, LAN (Local Area Network) activation, acceptance testing, etc.) according to the implementation plan, and tracks the completion of all site activities and the resolution of any issues preventing the progression of the site to management acceptance.
- Audit and approve/reject the MSOFs and proactively engage Order Management to minimize re-work due to MSOF rejections.
- Conduct Managed Services project closeout meeting with the customer at the conclusion of the project.
HCL MEGA WALKIN Drive On 14th Jan 2024
January 12, 2024
