HCL Mega Walk-In Drive | International Voice Process | Freshers & Experienced | 27th-28th February 2025
🚀 Exciting career opportunity at HCL! HCL is conducting a Mega Walk-In Drive for the International Voice Process. If you are looking to build a career in a leading IT services company, this is your chance!
Walk-In Drive Details:
📅 Date: 27th – 28th February 2025
⏰ Time: 11.00 AM – 2.00 PM
📍 Location: HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Eligibility Criteria:
✅ Education: Any Graduate / Undergraduate
✅ Experience: Freshers & Experienced candidates welcome
Job Description – Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
How to Apply?
📌 Walk-in directly with your resume, passport-size photo, and valid ID proof at the venue.
📌 For queries or pre-registration, contact:– Priyanka Shastri(Priyanka.shastri@hcltech.com)
📢 Don’t miss this opportunity to work with HCL!
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