HCL hiring Any Grad/UG can apply (No Regular Students / No Law Graduate) freshers for Customer Care Representative position at Noida.Excellent communication skills – both verbal and written – with a professional telephone etiquette.Helpful, empathetic, and enthusiastic about customer service.Freshers in UK Inbound calling preferably in Banking domain.
Job Description – Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security – proprietary data of customers
