Genpact hiring Any Graduate with 00-02 years experience for Customer Retention – Voice / Blended position at Kolkata.In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage.
Responsibilities:
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and advance product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Minimum qualifications:
Graduate (Any Field) (Only Freshers are eligible)
Fluent in English
Preferred qualifications:
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
 Drive On 15th Mar 2024 For Freshers And Experienced){kind=link}
 Drive On 15th Mar 2024 For Freshers And Experienced){kind=link}