Genpact (NYSE: G) is a global professional services firm with 140,000+ employees across 30+ countries. Powered by AI, digital innovation, and deep domain expertise, Genpact partners with leading enterprises to drive transformation, improve operations, and deliver superior customer experiences. Known for strong learning culture and career growth, Genpact offers an excellent platform for freshers and early-career professionals.
Walk-In Interview Details
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Walk-In Date: 31st January 2026
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Time: 11:00 AM – 1:30 PM
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Venue:
ICA Edu Skill Gandhinagar
201, Second Floor, Megh Malhar Complex,
Sector 11, Gandhinagar, Gujarat – 382010 -
Work Location: Ahmedabad (Work from Office)
Job Role
Process Associate / Developer – Customer Service
Experience & Eligibility
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Experience: 0 – 2 years
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Freshers: Eligible
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Education: Any Graduate (Except Law / Diploma)
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Shift: Rotational shifts (including weekends)
Key Responsibilities
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Respond to customer queries and concerns via voice/chat/email
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Provide data support for account recovery
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Understand and follow client processes and policies
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Reproduce customer issues and escalate product bugs when required
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Deliver excellent customer service with a customer-centric approach
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Demonstrate analytical thinking and problem-solving skills
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Work effectively both independently and within a team environment
Skills Required
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Good communication skills in English (written & verbal)
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Effective probing and analytical skills
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Customer-focused mindset
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Comfortable using internet and online applications
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Willingness to work flexible and rotational shifts
Documents to Carry
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2 copies of updated resume
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2 passport-size photographs
(One photo to be pasted on resume) -
Original Aadhaar Card
Why Join Genpact?
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Work at the forefront of AI & digital transformation
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Strong learning, mentorship, and career growth opportunities
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Exposure to global clients and enterprise processes
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Inclusive, values-driven work culture
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Stable organization with long-term career prospects
