Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-03+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role:Voice & Non-Voice (English & Hindi)
- Openings: 20
Time and Venue:
Job Description
We are inviting candidates for the role of Process Associate, Customer service- Hindi & English
Were looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities:
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications:
- Any Graduate (PG an added advantage)
- Freshers are eligible
- Fluent in Read/Write in English & Hindi Language
Preferred qualifications:
- Effective probing skills and analysing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
