Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-01+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role :Customer Success, Service & Operations
- Openings: 01
Time and Venue
24th June, 11.00 AM – 1.00 PM
Venue 1: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079 Venue 2: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Job Description
Grad: Any graduate (except Law) {Post-graduates are not eligible)
Shifts: Flexible with any shift
Responsibilities
Customer Service – Voice
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Customer Service – Non Voice
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
Qualifications we seek in you
Minimum qualifications
- Freshers are eligible
- Candidates up-to 1 year of experience in voice/ chat process are eligible
- Read/speak/comprehension in Hindi+English language is mandatory
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
