Genpact is a professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 125,000 people and provides services to clients in over 30 countries worldwide. Genpact is listed on the NYSE and generated revenues of US$4.48 billion in 2023
Vacancy summary details :
- Company Name:Genpact
- Location : Hyderabad
- Role: Voice / Blended
- Qualification:Any Graduate
- Experience: 00- 03 years
- Shifts: Day Shifts
- No of Vacancies: 01
16th April, 11.00 AM – 1.00 PM
Interview Venue Details : Genpact 14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039
Job Description
Note: – Work from office for initial two months for training purpose. Post training it would be entirely work from home.(Only applicable for candidates residing in Hyderabad).
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in youMinimum qualifications
- Graduate (Any Discipline)
- Freshers are eligible (Fluency in Hindi and English is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Payslip (if applicable)
