Genpact is a global professional services and digital transformation company that delivers advanced technology, analytics, and business process solutions to leading enterprises worldwide. With strong expertise in AI, automation, and data-driven innovation, Genpact helps organizations transform operations and drive sustainable growth. The company operates across multiple industries and is known for offering excellent career opportunities, learning exposure, and global work environments.

 Walk-In Drive – Technical Support Agent

 Job Overview

• Company: Genpact

• Role: Technical Support Agent / Process Associate – Customer Care

• Experience: 0 – 3 Years

• Qualification: Any Graduate (Except Law/Diploma)

• Preferred Degrees: B.Tech / BCA / B.Sc Computer Science

• Industry: BPM / BPO

• Employment Type: Full Time, Permanent

• Work Location: Bengaluru

 Walk-In Interview Details

• Date: 7th February 2026 (Saturday)

• Time: 11:00 AM – 2:00 PM

 Venue

Genpact, Building IV, Prestige Tech Park Road,
Kadubeesanahalli, Bengaluru, Karnataka – 560103

 Documents to Carry

• 2 Copies of Updated Resume

• 2 Passport Size Photos (1 pasted on resume)

• Original Aadhaar Card

 Key Responsibilities

• Handle technical support queries via Call, Chat & Email

• Troubleshoot hardware & OEM product issues

• Support products like:

  • NUCs & Processors

  • Wireless & Graphics

  • Ethernet Products

  • Laptops & Servers

• Perform Remote Access Sessions (RAS) when required

• Manage 25–30 calls/day (Avg. handling time: 6–9 mins)

• Conduct follow-ups via phone/email

• Create knowledge base articles

• Support process improvement & transformation projects

 Eligibility & Skills

Minimum Qualifications

• Bachelor’s Degree required

• Fluent communication skills (Verbal & Written)

• Knowledge of:

  • Windows OS

  • MS Office

  • Desktop & Server Hardware

• Customer handling ability

Preferred Skills

• Analytical thinking

• Multitasking ability

• Process improvement mindset

 Why Join Genpact?

• Work on AI & digital transformation projects

• Exposure to global enterprise clients

• Continuous learning & mentorship

• Career growth opportunities

• Inclusive & innovation-driven culture