Genpact Walk-In Drive for Customer Service Roles | Patna Location on 17th September 2024
Exciting career opportunity alert! Genpact is hosting a walk-in drive for Customer Service roles on 17th September 2024 in Patna. This event is open to both freshers and experienced professionals eager to join a global leader in business process management.
Event Details
- Event: Genpact Walk-In Drive for Customer Service Roles
- Date: 17th September 2024
- Time:11.00 AM – 3.00 PM
- Venue: ICA du Skills, 1st Floor, Om sadan, Rail Vihar, Kankarbagh Main road, Near Nalanda medical college, Patna 800020
- Positions: Customer Service Executive, Senior Customer Service Associate
- Eligibility: Freshers and Experienced Candidates
Responsibilities:
Non – Voice:
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Voice:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
About Genpact
Genpact is a leading global provider of business process management and services. Known for its innovative approach and commitment to excellence, Genpact offers a dynamic work environment where you can build a successful career in customer service.
Preferred qualifications
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Payslip (if applicable)
Seize the Opportunity
Don’t miss out on this chance to join Genpact. Mark your calendar for the 17th of September, and come prepared to showcase your customer service skills.
