Genpact Virtual (Zoom) Interview On 11th Dec 2023 For Freshers And Experienced

Genpact Mega Virtual Drive for Technical Support -Domestic chat process on 11th December’2023

• Zoom ID: https://genpact.zoom.us/j/98200527319
• Time: 11:00 AM to 1:00 PM
• Job Location: Warangal

Shift: Flexible with any shift
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum qualifications

• Graduate (Any Field)
• Fluent in English
• Only graduates and 2019 to 2024 passed outs

Preferred qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)