Are you ready to join a global leader in professional services? Genpact is conducting a Virtual Drive for Customer Service: Voice Roles on 23rd and 24th January 2025. This opportunity is open to both freshers and experienced candidates looking to build or advance their careers in customer service.
If you’re passionate about delivering excellent customer experiences, apply today and take the first step toward a successful career at Genpact!
Genpact Mega Virtual drive for Customer service: Voice roles (English) on 23rd / 24th January 2025 || Gurgaon
Date: 23 & 24 January-2025
Time: 11.30 AM – 1.00 PM
MS Teams ID: 435440865629
MS Teams Passcode: jY9pA974
Graduation: Any graduate (except law)
Work Location: Gurgaon (Work from office)
Experience: 0-2 year
Shifts: Flexible with any shift
Language Known: English
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible
- Candidates upto 2-year experience in voice process are eligible
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
